Wednesday, May 23, 2007

Exchange & Refunds


What to do if size doesn't fit??


Exchange of item,

Within 5 days

The day that we send out the item is counted as Day 1.

You may send an email to us at littleblackbook.my@gmail.com to request for an exchange.

Exchange of items will be revised under the discretion of the management.


How to request for exchange?


1) Send us an email stating the reason of exchange, and item that you wish to exchange for in that email.


2) Once approved, we will give you an address to mail your item back to. You will have to mail it out within 2 days.

Alternatively, you can drop by our HQ outlet at

No.37-1 Jalan SS 21/37 Damansara Utama and our friendly staff will attend to you


3) Please note that for every exchange, postage and handling fees of RM 5 per item will be imposed on buyer. Payment for this RM 5 will be paid through Maybank / Maybank2u only.


4) If the item you want to exchange for is of a higher price, you will have to top up the difference in amount. Payment of difference also paid through Maybank / Maybank2u only.


5) If the item that you want to exchange is of a lower price, there will be no refund of the difference. So, we would usually encourage our customers to choose items that are of the same price.


6) Exchange is only valid for 5 days, counting Day 1 as the day we send your item out.


Terms and conditions for Exchange of Items

There will be no refund of cash.

You may not exchange more than one time for each purchase.

You may only exchange tops for tops, and bottoms for bottoms.

Additional postage and handling fee per item exchanged will be imposed on buyer.


Refunds

We do not have a refund policy in little.black.book, please refer to top section for our Exchange Policy.

Once you receive your items, please check for defects.

Please report to us within 5 days if any defect is found on the clothing, counting Day 1 as the day that we send the item out.

5 comments:

Anonymous said...

Can u tell me the available sizes u have..

Thanks
Renee

little.black.book said...

Hi Renee,

Sizes depends on the designs. But generally we have S, M, L.
Thank you.

Anonymous said...

Does postage charges applied for items buy above 1 kg?

Anonymous said...

Any membership or loyalty program in LBB? I'm a regular customer but very seldom enjoy any benefits. Feeling disappointed...

Audrey said...

Hi,

Yes we do have our membership club called 'little sisters club' where members will enjoy discounts for purchase they made. Please inquire our staffs the next time you drop by any of our outlets. Thanks.